Director of Customer Success
Added
5/29/2026
How Syndicated Job Posts Work
This Role is Closed
This is a Featured Job
Note: We've kept the name of the company private. If you'd like to know the company before requesting an intro, just email us at hello [at] fractionaljobs.io
The Company
Description: They're building an intelligence platform for enterprise operations, helping large companies make better operational decisions through AI.
Stage and proof points:
- Raised a large Seed
- Several enterprise pilots already underway
- On track to do $1MM ARR in their first year
The Work Needed
Problem: The founder is managing the Customer Success team today, but needs to free up his time and better set up this team for success.
Specifically, you'll:
- Manage our two CSMs
- Start super hands-on to learn the product, but then quickly focus on team management and performance
- Build out the CS team, including interviewing, hiring, onboarding, and 30/60/90 day performance
- Shadow relevant customer conversations
- Own the full customer lifecycle from pilot through expansion
- Act as the founder's single point of contact for Customer Success
About You
You MUST have:
- Been a Director-level or above CS leader for other VC-backed B2B startups that sell to mid-market & enterprise buyers
- Significant experience managing CS teams, hiring, firing, and setting performance standards
- Designed the full CS lifecycle end-to-end
- Comfortable working on an hourly basis (not retainer), tracking your hours, and moving with efficiency
- Based in the USA or Canada only
Nice-to-haves:
- Experience with data-heavy, workflow-heavy, or other kinds of highly technical enterprise products
- You've built out the founding CS team
How to Get in Touch
Hit that "Request Intro" button below. Include any relevant links so we can get to know you better.
Your brief intro note should clearly address:
- The VC startups you've been the led Customer Success for, and what each company growth looked like
- Your experience hiring and managing CSMs
- An example of a major CS lifecycle improvement or change you made, and what the impact was for the team or company
If we think there's a fit, we'll reach out to schedule an intro call. Looking forward!
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