Head of Customer Success
Added
6/25/2026
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This Role is Closed
This is a Featured Job
Note: We've kept the name of the company private. If you'd like to know the company before requesting an intro, just email us at hello [at] fractionaljobs.io
The Company
Description: We provide software and managed services to behavioral healthcare clinics, helping them run their businesses more efficiently.
Stage & proof points:
- $5MM revenue
- A team of 10
The Work
Problem: Our customer success function is already stretched thin and acting only reactively. Plus, we just signed our biggest account ever kicking off in a few weeks.
Specifically, you'll:
- Oversee our Director of CS and a new tier-one support hire
- Improve our onboarding and support processes, our two biggest pain points
- Build a proactive renewal process instead of scrambling at the last minute
- Adapt our SMB playbook as we move up into mid-market
- Help spin up AI-enabled tools like customer health scoring
- Bring structure to our revenue cycle management service, defining ownership with the RCM director and monitoring performance
- Work closely with our CEO, and Fractional Head of Sales (also hired through Fractional Jobs)
About You
You MUST have:
- Been a Head of, VP, C-level customer success leader for other B2B SaaS startups
- Significant healthtech experience, where the customer is healthcare businesses
- done this for fast-growing companies in growth-mode, with high velocity customer acquisition
- Experience with both SMB and mid-market customers, and even better if you've transitioned orgs to move up-market
- Can be based anywhere within USA time zones only
Nice-to-haves:
- experience with RCM services
- Has held Operations roles before
How to Get in Touch
Hit that "Request Intro" button below. Include any relevant links so we can get to know you better.
Your brief intro note should clearly address:
- The SaaS startups you've led Customer Success for and what growth looked like in terms of customers and revenue
- Your healthtech experience specifically, where the customer was other healthcare businesses
- Your experience serving SMB vs. mid-market vs. enterprise customers
- If you have any experience with RCM services
If we think there's a fit, we'll reach out to schedule an intro call. Looking forward!
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