Operations Supervisor

Make your mark at one of the biggest names in payments at Worldpay. We’re looking for a Fractional Operations Supervisor to join our ever-evolving SMB Operations team and help us unleash the potential of every business.
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What You’ll Own

You will be responsible for managing the day-to-day performance of a team of 10-15 Worldpayers. The role requires you to be able to inspire a team to deliver SLAs. We are constantly challenging our processes so you will be required to have a drive to continuously improve our people and be creative at pace to influence positive change. You will build and develop positive working relationships with internal and external customers.

• Responsibility for the day-to-day performance of boarding SMB and Corporate new applications.
• Ensuring all regulatory requirements are met during the CDD process, along with the constant monitoring of the operational processes.
• Manage the team against set objectives and predefined SLAs to ensure high levels of output and service to our customers and internal teams.
• Plan operational resource to ensure efficiency and that service levels are met on a daily, weekly and monthly basis.
• Continually improve skill and capability across the team by delivering effective coaching and development, along with individual feedback via 1-2-1 sessions.
• Act as role model to champion the customer and continuously improve our service.
• Create an engaging and positive environment to ensure high morale, motivation and support by investing in your team.
• Champions operational continuous improvement by working with stakeholders to drive a seamless customer experience.
• Review opportunities for improvement in customer data used to validate and verify records.
• Coach the team on any training gaps identified and give guidance on errors made.
• Support preparation and deliver manager reports.
• Assist in audit and assurance evidence gathering.
• Assist in reviewing frameworks, process documentation and training guides.
  
  

What You’ll Bring

• Previous management experience within a similar role.
• CDD Knowledge
• Confidence and assurance to be able to critique work and provide feedback.
• Excellent written and verbal communication skills.
• Ability to identify opportunities for process improvements and to challenge the status quo.
• Ability to work autonomously along with being a good team member.
• Ability to maintain strong relationships with stakeholders at all levels of the organization, ensuring effective communication and alignment.
  
  

How to Apply

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