Operations Manager

About Click

Click is a creator management and media company, part of the publicly listed GameSquare Holdings group. We represent leading creators across gaming, sport, comedy, lifestyle and entertainment, helping them grow their audiences, secure brand partnerships and build long-term businesses.

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About Hungryboy

Hungryboy is a creator-led food brand built by The Boys, a YouTube channel with over 6 million subscribers and one of the most engaged audiences in the creator space. Two years in, the brand is growing fast: our community adds around 1,000 new followers every month, entirely organically.

Our core range is 11 sauces, with limited-edition seasonal drops throughout the year, and we're about to launch our first gummies line. On the retail side, we're already on shelf with HEB, World Market, and GoPuff, with a Walmart launch landing at the end of this year. We're a lean team that moves quickly, and we're scaling on both sides of the business, expanding our retail footprint, launching new product lines, and growing our DTC channel.

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The Role

We're looking for an experienced fractional Operations Manager to own the operational backbone of the business, from quarterly inventory planning through manufacturing, fulfillment, and retail logistics. You'll be the connective tissue between our retail sales lead, our 3PL, our manufacturers, and our DTC marketing team, making sure product is bought, built, shipped, and paid for on time.

This is a hands-on coordination and accountability role. You'll inherit established processes, partners, and reporting tools, and you'll be expected to run them tightly, spot problems early, and improve them where you see the opportunity. With a Walmart launch landing at the end of the year and a new gummies category on the way, operational readiness will be critical over the next 12 months.

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Who You'll Work With

• Retail Sales Brokers: Owns retail sales relationships and incoming retail purchase orders. You'll coordinate closely on PO fulfillment, retailer deadlines, and the retail inventory plan.
• 3PL & Fulfillment Team, Handles warehousing, kitting, and fulfillment for both DTC orders and retail shipments. You'll be their primary point of contact and accountability.
• DTC Marketing Team, Runs the DTC channel, campaigns, and promotions. You'll align inventory and fulfillment with their marketing calendar.
• Manufacturers & Suppliers, Co-packers and raw material suppliers (bottles, labels, packaging). You'll manage POs, lead times, and delivery coordination.
• Founders / Leadership, You'll report directly to leadership with regular updates on inventory, fulfillment, and retail performance.

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What You'll Own

Quarterly Planning & Inventory Forecasting

• Produce a quarterly report covering planned marketing activations and the inventory plan for the quarter.
• Coordinate across all sales and marketing channels, DTC, retail, and external brokers, to set inventory purchase quantities ahead of each quarter.
• Monitor sell-through rates across DTC and retail channels and adjust plans accordingly.
• Track retail and DTC marketing activations during the quarter and flag any sales spikes that affect inventory or fulfillment.

New SKU Development

• Coordinate new SKU builds end to end: design, sampling, pricing, and per-SKU P&Ls.
• Run the operational side of limited-edition seasonal drops, from production planning through launch.
• Support the upcoming gummies launch, a new category with new manufacturers, materials, and compliance requirements.
• Work with manufacturers and suppliers to bring new products from concept to production-ready.

Manufacturing & Procurement

• Submit manufacturing purchase orders and purchase raw materials (labels, bottles, and packaging) from suppliers.
• Coordinate delivery of finished goods and materials to the warehouse and distribution centers.
• Monitor manufacturer and raw material supplier lead times, flagging risks to production or launch timelines early.

Retail Operations

• Coordinate shipping POs to retailers via the fulfillment center to meet retailer deadlines and routing requirements.
• Submit advanced ship notices (ASNs) and invoices to retail partners for all submitted POs.
• Monitor incoming retail POs and maintain the actuals-vs-expected tracker, reporting performance back to the team.
• Invoice retail partners and monitor payments through to collection.

DTC Fulfillment & 3PL Management

• Oversee day-to-day fulfillment of DTC orders through the 3PL and flag any slowdowns or service issues.
• Monitor and coordinate kitting inventory with the warehouse to keep shipping times fast, especially around promotions and bundles.
• Act as the primary point of contact for the 3PL, holding them accountable to SLAs.

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About You

• 3+ years in operations, supply chain, or fulfillment for a consumer products (ideally food & beverage) brand.
• Experience managing 3PLs, co-packers, and retail EDI/PO workflows (ASNs, routing guides, retailer compliance).
• Comfortable owning inventory forecasts and per-SKU P&Ls, you're fluent in spreadsheets and sell-through data.
• A proactive communicator who flags problems before they become fires, and follows through without being chased.
• Comfortable working fractionally and asynchronously with a distributed team.
• Bonus: experience with Shopify, retail brokers, and big-box retail programs (e.g. Walmart, HEB, TJX).

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Engagement Details

• Fractional / part-time engagement, estimated [X hours per week], with flexibility around quarterly planning peaks.
• Remote, with availability for regular check-ins on [timezone] hours.
• Compensation: [monthly retainer or hourly rate], reviewed after an initial [90-day] period.

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How to Apply

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