Customer Success Manager

About NZero

NZero is an energy intelligence company providing a suite of energy management softwares and services. A new product in the portfolio is EnergyPilot AI, an AI-powered platform that helps energy service providers (ESPs) and OEMs streamline energy modeling and sales operations — enabling faster, more accurate proposals, audits, and customer-facing deliverables. Our software serves energy consultants, equipment manufacturers, and service providers supporting industrial, municipal, and commercial customers.

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The Opportunity

NZero is seeking a Founding Customer Success Manager to build and run delivery for EnergyPilot AI, starting with a named enterprise OEM account and expanding as bookings grow. This is a fractional engagement to start — flexible hours, structured around client onboarding, platform adoption, and account health — with a clear path to full-time as EnergyPilot AI's traction with service providers and OEMs builds out.

We're not looking for someone to run an existing playbook. We're looking for someone who builds it — the onboarding motion, the champion enablement materials, the repeatable process — while personally owning the relationship with our first flagship account.

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Responsibilities

• Serve as primary day-to-day contact for a named enterprise account
• Drive platform onboarding and user adoption milestones
• Build the onboarding and enablement playbook from scratch — training decks, quick-reference guides, champion materials — that scales to future ESP/OEM accounts
• Facilitate regular business reviews and executive-level reporting
• Coordinate with NZero's internal product and data teams to resolve client needs
• Identify expansion opportunities and surface them to NZero leadership

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Ideal Background

• A track record of building a customer success function from scratch — not just operating within one — at an early-stage or fast-growing SaaS company (roughly 3-6 years experience; we care more about what you've built than the year count)
• Comfortable owning ambiguity in a lean, fast-moving team
• Familiarity with energy management, building performance, HVAC, or ESG reporting a strong plus
• Experience implementing and administering CRM and sales operations tools (e.g., HubSpot, Salesforce)
• Technically literate enough to guide customers through platform/config questions without pulling in engineering for every issue

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Location

• Remote-friendly. LA-based preferred for occasional in-person collaboration.

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Compensation:

• $3,500–$7,500/month, commensurate with experience and agreed upon hours

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Engagement Terms

• Fractional / contract basis (~10 hrs/wk)
• In-office in Torrance, CA approximately 2 days per month, aligned with leadership's on-site schedule
• Occasional client travel
• Strong potential to convert to full-time as EnergyPilot AI's bookings traction with service providers and OEMs builds out — expect expanded scope and increased in-office cadence at that stage

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How to Apply

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