Chief Operations Officer
Added
8/13/2026
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This Role is Closed
This is a Featured Job
Note: We've kept the name of the company private. If you'd like to know the company before requesting an intro, just email us at hello [at] fractionaljobs.io
The Company
We sell premium, high price-point saunas direct to consumer. We own our supply chain, and run our own eCommerce store.
Stage & proof points:
- $10 - $20M annual revenue
- Fully bootstrapped
The Work
Our company operations are not adequately keeping up with our growth trajectory, everything feels reactive and chaotic.
Specifically, you'll:
- Formalize the systems that connect inventory, supply chain, and finance
- Oversee our manufacturer in China, the quality control, and the shipping timelines
- Improve our customer support function, which may include hiring more reps
- Set up basic people management practices, including performance reviews and reporting lines
- Help us define what excellence looks like in Operations as a whole
- Work most closely with our CEO and Director of Operations
About You
You MUST have:
- Been a COO, Head of Ops, or equivalent for other eCommerce brands in the $20M - $100M revenue range
- If you've not owned Operations for brands bigger than ours, we won't be the right fit
- Built operations for high ticket, physical products
- think furniture, appliances, gym or wellness equipment, outdoor equipment, e-bikes, etc.
- Significant manufacturing supply chain expertise with international suppliers
- Strong people management, org design, and coaching experience
- Based anywhere in the USA or Canada, and willing to work predominantly PT hours
Nice-to-haves:
- Technical product experience, e.g. working with electrical specs
- LTL shipping experience
- Added a subscriptions-based business model to a DTC brand
How to Get in Touch
Hit that "Request Intro" button below. Include any relevant links so we can get to know you better.
Your brief intro note should clearly address:
- The eCommerce brands you've owned Operations for, and what their revenue and growth looked like during your tenure
- Your supply chain expertise, touching on international suppliers, QC work, inventory management, and any LTL shipping experience
- Examples of your people management, org design, hiring, and coaching work
- Any experience layering in software or subscriptions into a DTC brand
If we think there's a fit, we'll reach out to schedule an intro call. Looking forward!
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