Product Manager

Haven focuses on what helps refugees become independent: language and community integration. We are seeking a Fractional Product Manager.

Canada has welcomed hundreds of thousands of refugees and newcomers fleeing conflict in recent years. Now, many are struggling to become independent. Canada needs a new system to help refugees reach independence in our country, quickly and at scale. It’s good for refugees, good for Canadians, and good for Canada. 

Haven connects refugees in Canada who need help with Canadians who can help. We make this work scalable through our platform: app.findhaven.org. Our vision has three parts, all working toward refugee independence:

• Language: Haven becomes the best way for refugees to learn English (and soon, French).  
• Integration: Haven becomes the best way for refugees to meet Canadians, rebuilding their social and professional network. 
• For Canadians: Haven becomes the best way to help refugees in our country.

Launched in 2023, Haven now has over 15,000 users. We’ve proven product–market fit, particularly in language learning: refugees learn English through instruction (online classes with ESL teachers) and immersion (conversation practice with Canadians). Haven makes all this scalable by matching refugees with teachers and volunteers on our platform. 

We’ve built something that works. Now it’s time to scale. Our goal is to reach every refugee in Canada who needs help, and we’re expanding our product team to make that possible.

This will be one of the most unique challenges of your career. Haven’s platform must serve tens of thousands of refugees from diverse communities, from Gaza to Ukraine to Sudan, while engaging Canadians across the country through a seamless, inspiring experience. We need to build a product that makes Canada stronger and helps families that have lost everything. 

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Job Description

We’re hiring a Fractional Product Manager to help deliver on Haven’s product vision. You’ll take the foundation we’ve built and make it even better. This is a part-time role (~20 hrs per week) with flexible hours and high autonomy.

Check out our platform at app.findhaven.org. For context, our current tech stack is: 

• Next.js
• Prisma, Mongo
• tRPC
• Tailwind
• Testing: Playwright, Jest

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Your Responsibilities

• Lead product discovery: Identify the most important problems to solve through research, analytics, and team feedback.
• Conduct user research (interviews, surveys, prototype testing) and use insights to drive discovery, scoping, and prioritization.
• Scope new features: Turn ideas into clear, actionable specs: what the feature does, how it works, and how success is measured.
• Prioritize work: Balance user impact, organizational goals, and engineering effort with input from the Product Owner (Executive Director) and engineering team.
• Plan and organize: Work with engineers to build tickets and support sprint planning.
• Collaborate: Work closely with the Product Owner and engineers to ensure features are realistic and aligned with Haven’s goals.
• Track results: Measure outcomes, share learnings, and iterate based on data.
• Refine product process: Improve rituals like sprint planning, backlog grooming, and retros.
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What We Are Looking For

• 5+ years of product management experience building and shipping products in production environments. 
• Strong product instincts: you know how to balance user needs, organizational goals, and technical feasibility. 
• Experience leading the full product lifecycle: discovery, scoping, prioritization, release, and post-launch learning.
• Analytical and data-informed: comfortable using tools like GA4 or PostHog, and interpreting user feedback and metrics to guide decisions.
• Excellent communicator: clear and structured. You can fit into problem solving with our team, and you can comfortably speak with our refugee and Canadian users. 
• Technically fluent: not necessarily a developer, but confident discussing architecture, APIs, and trade-offs with engineers.
• Ability to work independently and take ownership in a small, fast-moving team.
• You care about our vision: helping refugees in Canada become independent faster and building a stronger Canada. 

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What We Offer

• Competitive compensation in line with experience. As a tech-for-good organization, we’re looking for people who value a balance between meaningful work and compensation. 
• Remote work flexibility (Canada-wide, with preference for Montreal or Toronto).
• Mission-driven, high-autonomy role at one of the fastest-growing tech-for-good orgs in Canada
• An ambitious and fun working culture that combines a private sector, “get things done” mentality with a humanitarian mission.
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How to Apply

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