Head of People Operations

About Us

We are a growing NYC-based hospitality group with three brands, all focused around warm hospitality and community building. We have a cafe by day / bar by night, a speakeasy-style cocktail bar, and a catering business.

We currently have around 75 employees, and are expecting to grow to 120+ over the next year as we expand from 3 locations to 6.

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About the Work

Until now, our HR processes have been put together ad-hoc, mostly by our CEO. As we enter our next phase of growth, we're looking for a Fractional Head of People Ops to build us a proper HR foundation that is compliant and scalable.

Specifically, you'll:

• Audit our entire HR function, our processes, our tooling, our compliance, and more
• Make sure we're strictly compliant with all NY & NYC regulations
  
  • Especially relevant is our policies around tipped employees
• Establish processes for handling workplace incidents, including conflicts between staff and/or with guests
• Improve our offboarding process
  
• Work most closely with our CEO

We're expecting the first phase of work to be an audit as a fixed project, which will then lead into an ongoing retainer assuming it goes well.

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About You

You MUST have:

• Led People Operations for other F&B businesses with multiple locations
• Significant experience working with tipped employees
  
  • If you've not done People Ops work for tipped employees, we won't be the right fit
• Deep knowledge of current NYC compliance requirements for restaurants and/or hospitality businesses, especially around hourly and tipped employees
• Designed processes for mediation and conflict resolution, including with guests
• Handled things like unemployment claims, PTO/sick time, employee classification issues, etc.
• Based anywhere in the USA, but with significant and current knowledge of NYC laws and regulations

Some nice-to-haves:

• Based in NYC
• Gusto experience
• Experience working with restaurant groups managing multiple different legal entities