Head of People Operations
Added
7/28/2025
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Note: We've kept the name of the company private. If you'd like to know the company before requesting an intro, just email us at hello [at] fractionaljobs.io
About Us
We are a growing NYC-based hospitality group with three brands, all focused around warm hospitality and community building. We have a cafe by day / bar by night, a speakeasy-style cocktail bar, and a catering business.
We currently have around 75 employees, and are expecting to grow to 120+ over the next year as we expand from 3 locations to 6.
About the Work
Until now, our HR processes have been put together ad-hoc, mostly by our CEO. As we enter our next phase of growth, we're looking for a Fractional Head of People Ops to build us a proper HR foundation that is compliant and scalable.
Specifically, you'll:
- Audit our entire HR function, our processes, our tooling, our compliance, and more
- Make sure we're strictly compliant with all NY & NYC regulations
- Especially relevant is our policies around tipped employees
- Establish processes for handling workplace incidents, including conflicts between staff and/or with guests
- Improve our offboarding process
- Work most closely with our CEO
We're expecting the first phase of work to be an audit as a fixed project, which will then lead into an ongoing retainer assuming it goes well.
About You
You MUST have:
- Led People Operations for other F&B businesses with multiple locations
- Significant experience working with tipped employees
- If you've not done People Ops work for tipped employees, we won't be the right fit
- Deep knowledge of current NYC compliance requirements for restaurants and/or hospitality businesses, especially around hourly and tipped employees
- Designed processes for mediation and conflict resolution, including with guests
- Handled things like unemployment claims, PTO/sick time, employee classification issues, etc.
- Based anywhere in the USA, but with significant and current knowledge of NYC laws and regulations
Some nice-to-haves:
- Based in NYC
- Gusto experience
- Experience working with restaurant groups managing multiple different legal entities
How to Get in Touch
Hit that "Request Intro" button below. Include any relevant links so we can get to know you better.
Your brief intro note should clearly address:
- The names of the NYC-based F&B businesses you've led People Operations for
- Your experience handling compliance for hospitality businesses, especially around tipped employees
- Any examples of processes created for conflict resolutions, offboarding employees, etc.
If we think there's a fit, we'll reach out to schedule an intro call. Looking forward!
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