Director, Strategic Operations

About The Job

Mursion provides an award-winning upskilling platform trusted by top companies to measurably improve employees' interpersonal intelligence and build stronger organizations. Powered by multimodal AI and a unique practice-based approach, our real-world, interactive simulations deliver lasting results. Our solutions are grounded in behavioral science and psychology to build confidence and positive behaviors, and ultimately help reduce the costs of stress. Mursion's product suite includes AI-powered simulations, human reinforcement assessment & coaching, and advanced analytics that lead to measurable skills acquisition.

Mursion is a well-funded Series B startup that is backed by future of work and Edtech investing veterans, like Leeds Illuminate and New Markets Venture Partners. Mursion is the largest simulation company, with more than 800K+ simulations to date and more than 200K users per year, with a growing global footprint. By 2026, we will be delivering 2 million simulations per year.

Position Title: Director, Strategic Operations (Fractional)

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Reports to: Chief Executive Officer (CEO)

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Location: Remote (U.S. based)

Position Overview‍

The Fractional Director, Strategic Operations will play a critical role in shaping Mursion's operational strategy. Reporting directly to the CEO, this person will oversee the Talent Operations team and lead forecasting, demand modeling, and cross-functional planning to ensure our delivery model scales efficiently with business growth. Through effective people management and integration of financial, operational, and GTM data, this role transforms complex insights into actionable strategies that drive resource allocation, efficiency, and innovation across the business.

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Key Responsibilities

• Strategic Forecasting & Resource Planning
• Build and maintain forward-looking models to project staffing needs, simulation/coaching capacity, and resource utilization.
• Analyze usage trends, pipeline data, and customer demand to inform budget, headcount, and investment decisions.
• Collaborate with GTM and Finance teams to translate growth goals into scalable workforce strategies and budget models.
• Connect operational metrics (e.g., utilization, delivery capacity) with financial indicators (e.g., cost per session, gross margin) to monitor and improve performance.
• Operational Execution & Team Support
• Partner with the Director of Talent Operations to support day-to-day management of the simulation and coaching teams, ensuring effective execution and supporting growth and development.
• Maintain visibility into staffing, scheduling, and delivery capacity to proactively address challenges and ensure alignment with organizational needs.
• Process Optimization & Systems Improvement
• Drive improvements in workflows, data accuracy, and tooling to increase efficiency and reliability across delivery operations.
• Recommend and implement system enhancements that improve speed, cost-effectiveness, and transparency in service delivery.
  
  

Qualifications

• 10+ years of experience in people operations, resource-management, logistics, FP&A, or business analytics
• AI power-user with an "AI-first" approach to problem solving
• Advanced Excel / Google Sheets skills and experience with financial modeling, scenario planning, and BI tools (e.g., Quicksight, Tableau, Looker)
• Strong analytical and business acumen; able to distill complex data into actionable insights for executive stakeholders
• Proven track record of driving operational improvements and leading cross-functional projects
• Proven people leader with a supportive and solutions-oriented leadership style
• Familiarity with human-AI collaboration, hybrid intelligence, or human-in-the-loop product models is a strong plus
• Experience in SaaS or startup environments preferred
  
  

We understand that not everyone will demonstrate proficiency in all of the areas listed under the responsibilities and qualifications. At Mursion, we strive to raise the bar! We encourage women and historically marginalized communities to apply if you feel your skills and life experiences are transferable to some of the qualifications in the job description.

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How to Apply

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